Restricted access to the surgery
We are restricting access to the surgery to increase safety for patients and our staff. We are only allowing patients in with booked appointments or those that have been asked to come in by a GP. In line with government advice, the wearing of face coverings is compulsory at all times when in the surgery. We regret that unfortunately we are unable to provide masks for our patients due to insufficient supplies.
For any other enquiry, please ring reception on 01444 412280.
Advice Regarding Novel Coronavirus:
Coronavirus - Check if you need medical help
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus
- in the last 14 days you've been to a country or area with a high risk of coronavirus – see our coronavirus advice for travellers
- you've been in close contact with someone with coronavirus
Use the 111 coronavirus service
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
For further information please use this website: https://www.nhs.uk/conditions/coronavirus-covid-19/
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.
These can be accessed at: https://111.nhs.uk/service/covid-19
27.2.2020 The RCGP has heard reports of insurers and travel companies requesting GP letters in order for people to cancel holidays due to Covid-19. Professor Martin Marshall, Chair of the Royal College of GPs said:
“Insurers and travel companies should be basing their decisions to offer refunds on advice from the Foreign and Commonwealth Office and Public Health England – not from letters from GPs. It is not a good use of a GP’s time to be writing letters for patients who are not ill but have plans to travel – and GPs will always base their decisions on official advice.
Patients will undoubtedly have good and sensible reasons for not wanting to travel to certain places because of Covid-19, but this is not the same as being unable to travel due to existing illness and it should not become the GP’s responsibility to give patients advice about where not to travel.”
If you have been advised not to travel by NHS 111 or by Public Health England, they should provide you with any necessary documentation - the GPs will not be providing this.
Advice for parents who have children returning to school.
29.5.2020 - For any parents that are concerned about their child/children returning to school, please see the below document with advice and guidance.
Advice for children returning to school
We are lucky to now have a Social Prescriber working for our Primary Care Network who will be at Newtons every Monday morning and all day Thursday.
What is Social Prescribing:
"Many things affect your health and well being. GPs tell us that a lot of people visit them feeling isolated or lonely. Or they might be stressed out by work, housing problems or managing long term conditions" Social Prescribing can help you have more control over your own health and find ways to improve how you feel in a way that suits you... this may include links to local groups/resources, personalised care planning and support with motivation, roles, routines and meaningful activity to help you feel better.
Chantelle Martin - Social Prescriber
Chantelle is a HCPC registered Occupational Therapist. Most recently she worked as an OT in Proactive Care/CoP Haywards Heath and has previously worked as an OT and Activity Co-ordinator for patients with Mental Health problems. She has a sports science degree and REPS Level 4 courses in Exercise and Mental Health and Obesity and Diabetes. She is interested in preventative proactive work in improving health and well-being to help individuals self manage and improve health choices.
Please ring the surgery to speak to Chantelle at Newtons on Mon am or Thurs all day
See a GP by video with LIVI. Even at the weekend.
Patients of NEWTONS PRACTICE can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day – even at weekends. The service is provided free on the NHS.
You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit ww.livi.co.uk for more information.
LIVI GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
CQC Inspection - rated Good overall
Please see the report for further details of the inspection.
Primary Care Network - Haywards Heath Central
- From 1 July 2019, all patients in England will be covered by a primary care network (PCN) – the most significant reform to general practice in England in a generation.
- PCNs will help to integrate primary care with secondary and community services, and bridge a gap between general practice and emerging Integrated Care Systems.
- Since January 2019, practices have been organising themselves into local networks to provide care at greater scale by sharing staff and some of their funding.
We are working collaboratively with Dolphins Practice and Northlands Wood Practice and have formed a Primary Care Network called Haywards Heath Central PCN.
Having PCNs enables health and social care professionals to offer more pro-active, personalised, co-ordinated and joined-up health and social care for patients.
Key benefits include:-
- Primary and community health services will be joined-up; providing a more efficient service to patients with the aim of improving their health and well-being. Having joined-up services will lead to better sharing of information, so people only have to tell their story once to those involved in their care.
- Services can be offered across a network of practices that could not reasonably be offered via an individual practice. Examples of such services include embedding new care models for frailty, long term conditions such as diabetes and access to new healthcare professionals such as clinical pharmacists and social prescribers
- Patients will be able to access a wider variety of health and social care services through PCNs and have options to access these services through more than one GP or health service
- GP practices will be more sustainable as they can share resources through the wider PCN.
Back in Control. Self refer for back care.
The BSUH Trust Back in Control programme (BIC) provides education, support and instruction to patients with long term back/neck pain. It is a six session course at the Princess Royal Hospital, on Thursday mornings, 10 am to noon, which provides patients with tips and skills to better manage their back or neck pain. Up until now it has been necessary for patients to be referred to the course by their GP, physiotherapist or other health professional. The Princess Royal are now looking to patients being able to self refer, thus speeding up the process, and avoiding taking up GP practice time.
Please visit www.sussexmskpartnershipcentral.co.uk/Pain Management/Back in Control (BiC) leaflet or speak to your local physiotherapy service at the Princess Royal 01444 448664 for more information on course times and locations.
Evening and weekend access to GP appointments - Improved Access
Patients registered with a GP in Horsham and Mid Sussex/East Surrey can now access evening and weekend GP appointments.
Patients can book evening and weekend appointments at one of our primary care hubs in the local area.
The service was designed by NHS Horsham and Mid Sussex CCG/NHS East Surrey CCG, working in partnership with local patients and clinicians. The hubs are run by Alliance for Better Care Ltd, the local GP Federation.
How to book into the hubs
The GP hubs offer both routine and urgent appointments which can be booked through the patient’s own GP practice in the normal way, during normal opening hours.
Clinicians working at the hubs will be able to access a patient’s medical records with your agreement. Patients will be asked before any information is shared and can decline if they wish.
Your help to design this new service
In preparation for this additional, improved access to GP care we sought the views and experiences of local patients and the public through a survey. The results can be found here
If you require urgent medical attention when the practice is closed please dial 111
The doctor on call may ask you to attend a designated treatment centre which is often at the Princess Royal Hospital or they may visit you at home if they deem this to be more appropriate. Medical advice may also be given to you by a doctor or triage nurse over the phone. You can also contact your local pharmacy for advice.
Please let Susan Read our Care Coordinator know if you look after someone so we can ensure our Carers Register is kept up to date. Susan has a wealth of knowledge relating to local services that are available to you and the person you are caring for. Please contact her by phoning the practice on 01444 412280 to arrange an appointment.
Patient Participation Group
We want to hear your views about the practice, what works, what doesn’t and how we might improve services to you. We are looking to involve as many patients in the group as possible, on a voluntary basis, so that we can shape and develop the services that we deliver to you, to make sure we offer you the services that you would expect and require.
Your contribution would be valued and appreciated in helping us to help you, so we can give you the best quality health care. If you feel we do things well, we would like to know, so we can continue the good work! The group is always looking for new members to join, it is very informal and friendly. Please refer to the Patient Participation Group page for more information or contact Karen Ray at the practice.
On Line Access for Patients
Access to your repeat medications is available on line. Please be aware that all users of this service have to have obtained a unique pin number to use this on line service by completing an application form and showing photo ID (Driving licence or Passport) at the reception desk. The reception team will then give you your unique personal pin number so you can order on line prescriptions, make appointments and cancel them. In time you will also be able to access your test results and your medical records should you wish to. You can also install an app on your smart phone if you find this more convenient. If you are registered and wish to use this service then please visit the appointments page and click on the appointments on line tab.
Physiotherapy - Self Referral
Patients can self refer to the Physiotherapy Department at the Princess Royal and do not need to be seen by a doctor first. This is a pilot scheme that is not available to all practices in Mid Sussex and the feedback from patients has been that it is easy to self refer. It will also speed up the process as patients do not need to obtain an appointment with a doctor at the practice before referring themselves. To use this service please go to the 'Our Services tab' for further details or speak to a member of reception staff when you come into the practice, as they will be able to give you details of this service. https://sussexmskpartnershipcentral.co.uk/self-referral/
Evening and Weekend access to GP appointments
GP appointments are now available during the weekend and evening and at the weekend for people registered with a GP in Horsham and Mid Sussex.
This means that routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need.
NHS Horsham and Mid Sussex CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.
How to book an evening or weekend appointment at the hub.
Appointments can be booked through your own GP practice in the normal way, during normal opening hours.
Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before and information is shared and can decline if you wish.
Your help to design this new service
In preparation for this additional, improved access to GP care, we sought the views and experiences of local patients and the public through a survey. The results can be found here: