Latest News

News update:

Dr Susan Carter is retiring as a GP at the end of August, after working at the practice for many years.  Dr Carter's specialist interest is in the education and training of doctors and she will be spending some time at the medical school continuing to help medical students and trainee doctors with their studies and integration into hospitals or GP surgeries.  We wish her all the very best with this venture.   Dr Carter's patients will be re-assigned to Dr Caterina Capurro.


We now have a selection of nurses appointments that are bookable online. These appointments are by invitation only. If you book in and have not been asked to make an appointment you will, unfortunately be turned away.

Please consider attending the Urgent Treatment Centres if appropriate.  Follow the links below for more information:

Crawley Hospital -

Lewes Victoria Hospital -


Alternatively, you can contact a GP via the Livi app.

Message to our patients – update on the COVID-19 Spring Booster Programme


21.3.2022 - Clair Hall will very shortly begin the Spring Booster Campaign. All patients aged 75+, all immunosuppressed patients aged 12+ and all care home residents will be eligible for a further dose 6 months after their last vaccine. Patients will receive a letter from NHS England confirming their eligibility. They will then be able to book via the National Booking Service or by ringing 119. As before, please do not call the Practice to book an appointmnet or ask when you will be called. We have no access to the booking system or the letters being sent out by NHS England.
Thank you for your patience and support.

 See more about the vaccination programme in Sussex, including the vaccination services: COVID-19 vaccinations - Sussex Health & Care Partnership (

Book your Covid-19 Vaccination online via the NHS national booking system or by calling 119. This is for first, second and booster doses: Book or manage a coronavirus vaccine

Please do not ring the surgery regarding your covid booster, we are experiencing extremely high call volumes and need to keep our lines available for patients needing urgent care and attention.  Please use the website link above for more information regarding your Covid booster.

Working through the Pandemic and beyond

Patient Data:
From the 30th September, the NHS will change how it shares your GP medical record. The General Practice Data for Planning and Research data extract by NHS Digital from GP Practices across England will help the NHS to improve health and care services for everyone, by collecting patient data and holding it in a central national database. 
This is an upgrade to an existing similar process called GPES – General Practice Extract Service, this new data collection will be more efficient, effective, and much more frequent. 
For example, patient data held in this new national database can help the NHS to:
•    monitor the long-term safety and effectiveness of care
•    plan how to deliver better health and care services
•    prevent the spread of infectious diseases
•    identify new treatments and medicines through health research
If you would not like your GP data shared with NHS Digital using GPDPR, you need to register an opt-out with your GP Practice, before the end of August 2021. In this article we explain:
- How the opt-outs work
- What you might want to consider before making a decision
Visit for more information to help you decide, and download an Opt-Out form.


NHS APP - If you would like to have confirmation of your covid vaccines, please sign up for Patient Access or the NHS App.  This will then give you the facility to share your Covid vaccine status as necessary.  Please do not ring the surgery about this, unless you need help to set up the Patient Access.  Thank you.

First time use of Patient Access online services for appointments & repeat prescriptions:

Self-care:  Please follow this link for fact sheets on common ailments, how to manage them at home and when to seek further help.  They have been produced with patient and professional input and reviewed by GP experts in the given topics. The fact sheets can be found at:

We are lucky to now have a Social Prescriber, Penny, working for our Primary Care Network.

Penny Jenkins - Social Prescriber

What is Social Prescribing:
​"Many things affect your health and well being. GPs tell us that a lot of people visit them feeling isolated or lonely. Or they might be stressed out by work, housing problems or managing long term conditions" Social Prescribing can help you have more control over your own health and find ways to improve how you feel in a way that suits you... this may include links to local groups/resources, personalised care planning and support with motivation, roles, routines and meaningful activity to help you feel better.

We also have an Occupational Therapist, Chantelle,  working for our Primary Care Network who will be at Newtons every Tuesday.

Chantelle Martin - Occupational Therapist

Chantelle is a HCPC registered Occupational Therapist. ​Most recently she worked as an OT in Proactive Care/CoP Haywards Heath and has previously worked as an OT and Activity Co-ordinator for patients with Mental Health problems. She has a sports science degree and REPS Level 4 courses in Exercise and Mental Health and Obesity and Diabetes. She is interested in preventative proactive work in improving health and well-being to help individuals self manage and improve health choices. 

Please ring the surgery to speak to Chantelle at Newtons on Tuesdays.

See a GP by video with LIVI. Even at the weekend.

Patients of NEWTONS PRACTICE can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day – even at weekends. The service is provided free on the NHS.

You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit for more information.

LIVI GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the LIVI app here:

CQC Inspection - rated Good overall

Please see the report for further details of the inspection.

Primary Care Network - Haywards Heath Central

Key points:

  • From 1 July 2019, all patients in England will be covered by a primary care network (PCN) – the most significant reform to general practice in England in a generation.
  • PCNs will help to integrate primary care with secondary and community services, and bridge a gap between general practice and emerging Integrated Care Systems.
  • Since January 2019, practices have been organising themselves into local networks to provide care at greater scale by sharing staff and some of their funding.

We are working collaboratively with Dolphins Practice and have formed a Primary Care Network called Haywards Heath Central PCN.  

Having PCNs enables health and social care professionals to offer more pro-active, personalised, co-ordinated and joined-up health and social care for patients.

Key benefits include:-

  • Primary and community health services will be joined-up; providing a more efficient service to patients with the aim of improving their health and well-being. Having joined-up services will lead to better sharing of information, so people only have to tell their story once to those involved in their care.
  • Services can be offered across a network of practices that could not reasonably be offered via an individual practice. Examples of such services include embedding new care models for frailty, long term conditions such as diabetes and access to new healthcare professionals such as clinical pharmacists and social prescribers
  • Patients will be able to access a wider variety of health and social care services through PCNs and have options to access these services through more than one GP or health service
  • GP practices will be more sustainable as they can share resources through the wider PCN.

Back in Control. Self refer for back care.

The BSUH Trust Back in Control programme (BIC) provides education, support and instruction to patients with long term back/neck pain. It is a six session course at the Princess Royal Hospital, on Thursday mornings, 10 am to noon, which provides patients with tips and skills to better manage their back or neck pain. Up until now it has been necessary for patients to be referred to the course by their GP, physiotherapist or other health professional. The Princess Royal are now looking to patients being able to self refer, thus speeding up the process, and avoiding taking up GP practice time. 

Please visit Management/Back in Control (BiC) leaflet or speak to your local physiotherapy service at the Princess Royal 01444 448664 for more information on course times and locations.

If you require urgent medical attention when the practice is closed please dial 111 

The doctor on call may ask you to attend a designated treatment centre which is often at the Princess Royal Hospital or they may visit you at home if they deem this to be more appropriate. Medical advice may also be given to you by a doctor or triage nurse over the phone. You can also contact your local pharmacy for advice.

Care Coordinator

Please let Susan Read our Care Coordinator know if you look after someone so we can ensure our Carers Register is kept up to date. Susan has a wealth of knowledge relating to local services that are available to you and the person you are caring for. Please contact her by phoning the practice on 01444 412280 to arrange an appointment.

Patient Participation Group

We want to hear your views about the practice, what works, what doesn’t and how we might improve services to you.  We are looking to involve as many patients in the group as possible, on a voluntary basis, so that we can shape and develop the services that we deliver to you, to make sure we offer you the services that you would expect and require. 

Your contribution would be valued and appreciated in helping us to help you, so we can give you the best quality health care.  If you feel we do things well, we would like to know, so we can continue the good work!  The group is always looking for new members to join, it is very informal and friendly. Please refer to the Patient Participation Group page for more information or contact Karen Ray at the practice.

On Line Access for Patients

Access to your repeat medications is available on line. Please be aware that all users of this service have to have obtained a unique pin number to use this on line service by completing an application form and showing photo ID (Driving licence or Passport) at the reception desk. The reception team will then give you your unique personal pin number so you can order on line prescriptions, make appointments and cancel them. In time you will also be able to access your test results and your medical records should you wish to. You can also install an app on your smart phone if you find this more convenient. If you are registered and wish to use this service then please visit the appointments page and click on the appointments on line tab.

Physiotherapy - Self Referral

Patients can self refer to the Physiotherapy Department at the Princess Royal and do not need to be seen by a doctor first. This is a pilot scheme that is not available to all practices in Mid Sussex and the feedback from patients has been that it is easy to self refer. It will also speed up the process as patients do not need to obtain an appointment with a doctor at the practice before referring themselves. To use this service please go to the 'Our Services tab' for further details or speak to a member of reception staff when you come into the practice, as they will be able to give you details of this service. 


Evening and Weekend access to GP appointments

GP appointments are now available during the weekend and evening and at the weekend for people registered with a GP in Horsham and Mid Sussex.

This means that routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need.

NHS Horsham and Mid Sussex CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.

How to book an evening or weekend appointment at the hub.

Appointments can be booked through your own GP practice in the normal way, during normal opening hours.

Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before and information is shared and can decline if you wish.

Your help to design this new service

In preparation for this additional, improved access to GP care, we sought the views and experiences of local patients and the public through a survey. The results can be found here:



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