Welcome to Newtons Practice Website
Coronavirus - COVID-19 – Patient information:
We are working hard to ensure the safety and wellbeing of our patients and staff. We are introducing some temporary changes to the way we work in order to ensure that our vulnerable and unwell patients receive the essential care they need.
We are reducing all non-essential reasons for anyone physically visiting the practice. Requests for appointments will be triaged by a doctor or paramedic. Anything that can be dealt with over the phone will be. However, if the clinician believes you should be seen, you will be offered a face-to-face appointment.
Please do not come to the practice if you are suffering from a cold, cough and/or fever unless you have been advised to by one of our doctors.
If you believe you may have Coronavirus – you should contact NHS111 – either by phoning, or preferably via their website:
Non-urgent procedures such as minor operations, routine chronic disease reviews, insurance medicals etc will be suspended for now.
GP Appointments: All appointments currently booked are being converted to telephone appointments. Each GP will be doing telephone consultations and we are investigating the use of video consultations too. You may receive a text message from your GP with medication instructions or other advice.
Nurse Appointments: Nurses will continue to see patients where clinically necessary. They may phone you first to discuss your appointment. Please do not attend the surgery if you are feeling unwell with a cold, cough and or fever (temperature).
Over the coming weeks, our nurses will contact patients who need a chronic disease review and will conduct these over the phone. They will advise you if you need to come in for a blood test.
Our nurses will still do blood tests – at their own or the doctors request only.
Prescription requests: During this period we will allow patients to phone for a prescription, however, our telephones are exceptionally busy and we are anticipating a loss of staff due to self-isolation restrictions. Therefore, we would ask if you could please sign up for Patient Access via our website so that you can order your prescriptions online. You will be able to choose which Pharmacy you would like your prescription to go to.
You can also email HSCCG.Newtons.firstname.lastname@example.org
Our telephone lines are exceptionally busy at the moment and understandably we are receiving a lot of queries regarding Coronavirus. We would ask that you please access the NHS website for information and advice regarding Coronavirus before you ring the practice.
The COVID-19 situation is likely to change regularly and up to date information can be found on the NHS website https://www.nhs.uk/conditions/coronavirus-covid-19/
Stay at home advice:
Guidance for employees who need to self-isolate:
We are grateful for your patience and understanding whilst we cope with this unprecedented situation. The Practice is under extreme pressure but working hard to do our very best to look after your health and wellbeing.
Newtons Practice is an established medical centre with eleven doctors serving nearly 13,000 patients in the Haywards Heath area. Centrally located in the town, the surgery provides the highest quality healthcare.
If you have moved to Haywards Heath and need to register with a GP, please ask at reception for a registration form or complete the online form via the 'New Patients' tab. We will require two forms of ID when you register, including photo ID and current proof of address, such as a utility bill or bank statement.
Our Practice opening times are 8.00am to 6.30pm Monday to Friday.
We also have GP appointments and Nurse appointments available on a Saturday morning at our Network Group Practice in Haywards Heath.
As well as routine surgeries, the doctors and Practice Nurses provide a range of medical services and clinics which include Diabetes, Asthma, COPD, Gynae including contraceptive advice, Minor Surgery, Smoking Cessation, NHS Health Checks and many more.
We also have three Paramedic Practitioners who hold a daily 'Urgent Care Clinic' who will help you if you are unwell and need treatment or advice.
The Paramedics will refer you on to see a GP if necessary.
Our phone lines will now be closed between 1pm - 2pm for administrative purposes, if you need urgent advice from a doctor during this period, please ring the surgery for details of the emergency mobile telephone number.
Please note any emergencies should be called through before 6pm as our phone lines go over at this time. You'll be triaged and be able to speak to the 'Duty Doctor' as they are the only on call emergency doctor available. (Appointments and routine enquiries cannot be dealt with during this time).
WHEN WE ARE CLOSED: Should you need the services of a GP when we are closed please contact our out of hours provider via telephone number 111. They will advise you as to which is the most appropriate service for your immediate needs. If you need to be seen by a doctor, they will transfer your call to 'IC24', an out of hours GP service.
Your call will be triaged and if appropriate they will ask you to come into their base at the Princess Royal Hospital in Haywards Heath. They will also contact us with details of your telephone call or visit when we re-open so your medical records will be kept up to date.
Please make sure you give us your up to date mobile phone number and notify us if you are happy for a message to be left should you not answer.
There is access for disabled patients from the car park. All the consulting rooms are on one level. Please allow plenty of time for parking as it is often full and
spaces are very limited. There is a public car park next door if the Health Centre car park is full.
(Site updated 23/03/2020)