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Online Services

Econsult

See a GP by video with LIVI. Even at the weekend.

Patients of NEWTONS PRACTICE can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day – even at weekends. The service is provided free on the NHS.

You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit ww.livi.co.uk for more information.

LIVI GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the LIVI app here

Please note that the practice is using the Patient Access Service which allows you to request your repeat medication as displayed on the doctors computer - this is your medical record. If your medication does not appear, it may be because your medication last time was 'ACUTE' which means it could have been a one off prescription for the condition you had/have, and the doctor needs to be informed before it is converted to a repeat medication. Use the pop down to add in a note requesting the 'acute' medication.

If you have been using the old system to get your prescriptions - please print off the Application Form for patient access, complete it and bring it into reception with photo ID. Reception will give you a unique pin number to access 'On line Patient Services' you only need to do this the once.

First time use of Patient Access online services for appointments & repeat prescriptions:

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record

 

Welcome to Newtons Practice Website

Coronavirus - COVID-19 – Patient information:

Please do not come to the practice if you are suffering from a cold, cough and/or fever unless you have been advised to by one of our doctors.

If you believe you may have Coronavirus – you should get a test done as soon as possible. You need to get the test done in the first 5 days of having symptoms.   You can use the following website to arrange a test:

https://www.gov.uk/get-coronavirus-test

Please use the following link for advice regarding self-isolation and treatment if you have Coronavirus or symptoms of Coronavirus:

https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment

Face-coverings: Please use the following link to access government advice regarding face-coverings, including information for patients who feel they may be exempt:

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

NEW WAYS OF WORKING TO PROTECT OUR PATIENTS AND STAFF:

We are working hard to ensure the safety and wellbeing of our patients and staff.   We are introducing some changes to the way we work in order to ensure that our vulnerable and unwell patients receive the essential care they need. 

Please ring us for advice if you have a medical condition which you are worried about.  If you have an emergency i.e. chest pain or acute abdominal pain,  A&E and the Royal Alex Children's Hospital are operating and seeing emergencies.  Please do not leave any urgent medical condition untreated - a clinician will be able to assess you by phone and then decide the best plan of treatment with you.

We are reducing non-essential reasons for anyone physically visiting the practice.   Requests for appointments will be triaged by a doctor or paramedic. Anything that can be dealt with over the phone will be.  Our nurses and doctors can also conduct a video consultation with you if they feel this would be beneficial.  However, if the clinician believes you should be seen, you will be offered a face-to-face appointment, and in line with government advice it is now compulsory for patients to wear facial coverings whilst in the surgery. We regret that we are unable to provide masks for our patients due to insufficient supplies.

If you have a temperature or a cough, you may be asked to attend another site for review.

Please do ring us for advice if you have a medical condition that you are worried about.  

GP Appointments: We are booking telephone appointments with each GP and we are using video consultations too where necessary.   You may receive a text message from your GP with medication instructions or other advice.   The GP will tell you if they feel you need to be seen face to face and will arrange this appointment with you.   You will have full access to your GP when necessary and in a way they deem is appropriate and safe.


Nurse Appointments:   Nurses will continue to see patients where clinically necessary.  They may phone you first to discuss your appointment.   Please do not attend the surgery if you are feeling unwell with a cold, cough and or fever (temperature). 

Over the coming weeks, our nurses will contact patients who need a chronic disease review and will conduct these over the phone.  They will advise you if you need to come in for a blood test.  Routine cervical smear tests are also important and are being booked in as normal.

Our nurses will still doing blood tests, dressings and other essential vaccinations.

Prescription requests: During this period we will allow patients to phone for a prescription,   however, our telephones are exceptionally busy and we are anticipating a loss of staff due to self-isolation restrictions.  Therefore, we would ask if you could please sign up for Patient Access via our website so that you can order your prescriptions online.  You will be able to choose which Pharmacy you would like your prescription to go to.

You can also email HSCCG.Newtons.reception@nhs.net

Telephone Queries:

Our telephone lines are exceptionally busy at the moment and understandably we are receiving a lot of queries regarding Coronavirus.  We would ask that you please access the NHS website for information and advice regarding Coronavirus before you ring the practice. 

The COVID-19 situation is likely to change regularly and up to date information can be found on the NHS website https://www.nhs.uk/conditions/coronavirus-covid-19/

Stay at home advice:

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

Guidance for employees who need to self-isolate:

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-guidance-for-employees

 

Do I need a sick note? Government guidance is here https://www.gov.uk/government/publi...loyers-and-businesses-on-coronavirus-covid-19 You can obtain an Isolation note from https://111.nhs.uk/isolation-note

We are grateful for your patience and understanding whilst we cope with this unprecedented situation.  The Practice is under extreme pressure but working hard to do our very best to look after your health and wellbeing. 

Newtons Practice is an established medical centre with eleven doctors serving nearly 13,000 patients in the Haywards Heath area. Centrally located in the town, the surgery provides the highest quality healthcare.

If you have moved to Haywards Heath and need to register with a GP, please ask at reception for a registration form or complete the online form via the 'New Patients' tab.  We will require two forms of ID when you register, including photo ID and current proof of address, such as a utility bill or bank statement.

Our Practice opening times are 8.00am to 6.30pm Monday to Friday. 

We also have GP appointments and Nurse appointments available on a Saturday morning at our Network Group Practice in Haywards Heath.

As well as routine surgeries, the doctors and Practice Nurses provide a range of medical services and clinics which include Diabetes, Asthma, COPD, Gynae including contraceptive advice, Minor Surgery, Smoking Cessation, NHS Health Checks and many more.  

We also have three Paramedic Practitioners who hold a daily 'Urgent Care Clinic' who will help you if you are unwell and need treatment or advice. 

The Paramedics will refer you on to see a GP if necessary.  


Our phone lines will now be closed between 1pm - 2pm for administrative purposes, if you need urgent advice from a doctor during this period, please ring the surgery for details of the emergency mobile telephone number.

Please note any emergencies should be called through before 6pm as our phone lines go over at this time. You'll be triaged and be able to speak to the 'Duty Doctor' as they are the only on call emergency doctor available. (Appointments and routine enquiries cannot be dealt with during this time).



 


WHEN WE ARE CLOSED: Should you need the services of a GP when we are closed please contact our out of hours provider via telephone number 111. They will advise you as to which is the most appropriate service for your immediate needs. If you need to be seen by a doctor, they will transfer your call to 'IC24', an out of hours GP service.

Your call will be triaged and if appropriate they will ask you to come into their base at the Princess Royal Hospital in Haywards Heath. They will also contact us with details of your telephone call or visit when we re-open so your medical records will be kept up to date.  


Please make sure you give us your up to date mobile phone number and notify us if you are happy for a message to be left should you not answer.


 

 There is access for disabled patients from the car park. All the consulting rooms are on one level. Please allow plenty of time for parking as it is often full and

spaces are very limited.  There is a public car park next door if the Health Centre car park is full.

 


(Site updated 26/11/2020)

Contact Details

Newtons Practice

Contact Telephone

01444 412280
01444 412280
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