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Online Services


See a GP by video with LIVI. Even at the weekend.

Patients of NEWTONS PRACTICE can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day – even at weekends. The service is provided free on the NHS.

You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit for more information.

LIVI GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the LIVI app here

Please note that the practice is using the Patient Access Service which allows you to request your repeat medication as displayed on the doctors computer - this is your medical record. If your medication does not appear, it may be because your medication last time was 'ACUTE' which means it could have been a one off prescription for the condition you had/have, and the doctor needs to be informed before it is converted to a repeat medication. Use the pop down to add in a note requesting the 'acute' medication.

If you have been using the old system to get your prescriptions - please print off the Application form for patient access, complete it and bring it into reception with photo ID. Reception will give you a unique pin number to access 'On line Patient Services' you only need to do this the once.

First time use of Patient Access online services for appointments & repeat prescriptions:

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record


Welcome to Newtons Practice Website

Covid vaccines update:

2.3.2021 - We are now inviting patients who are 16yrs to 64yrs with underlying health conditions (according to government guidelines).  Please wait for your invite.  You will either receive a text message, or phone call from the practice to book an appointment at the Clair Hall site in Haywards Heath.   Alternatively, you may receive a letter from NHS England inviting you to book at one of the larger sites i.e. Brighton or Crawley.  Please note, you will receive your second Covid vaccine at the same site you had your first Covid vaccine.

Cohort 6 includes a large amount of patients which will take some time to complete (many weeks), especially as this is dependent on receiving vaccine supplies.  You will be invited, please do not ring the surgery.  If you have a mobile phone number, which isn't logged with us, please email us with details of your mobile number so that we can add it to your record:

Invites for second Covid vaccines will soon be sent.  You will receive your invite approximately 11 weeks after your first Covid vaccine.  When you receive your invite, please book your appointment without delay.

Thank you.

Julia Storr

Practice Manager

Please note - all covid vaccines are free.

There are several scam texts and emails encouraging people to book for their covid vaccine and to pay for it.  The text message you receive from the practice to book your free Covid vaccine will not ask for any bank details - it will just let you book your vaccine.  Please do not hand over any bank details when booking your covid vaccine.  If you're unsure, please ring the surgery.  Thank you.

Update on the COVID-19 vaccination programme: national vaccination letters 


We are aware that some of our patients are starting to receive letters from the national vaccination booking system. The letters is labelled only from the NHS and invites you to book your vaccination appointment. 


Please don’t worry, our service is not affected. 


These letters are offering the opportunity to book an appointment at one of the larger vaccination centres, such as the Brighton Centre or a local pharmacy. You cannot book at our vaccination service through this system. 


Our vaccination service at Clair Hall, Haywards Heath, is working alongside these other services. You have a choice where you receive your vaccination – at our service, at a larger vaccination centre like the Brighton Centre or at a local pharmacy service. 


Our team/our Federation will contact you directly to arrange an appointment at our vaccination service. Appointments for the larger vaccination centres and pharmacies are available through the national booking system set out in the letter – either online or by phone. 


You can either follow the details in the letter to book at one of those services, or we will be contacting you in the next two weeks to arrange an appointment in our local service. 


We thank you for your support. 

Please follow this link for advice regarding when patients will be called for their Covid 19 vaccine:

When will I get my Covid 19 vaccine?

We are working hard to get all of our patients vaccinated as soon as possible.  Your invite will depend on your eligibility and the availability of vaccines (which we have no control over) and this will not necessarily be when the TV/tabloids say it's available. 

We have to adhere to strict government advice regarding eligibility.    In the meantime, before you get your vaccine, please continue to follow government advice regarding staying at home, socially distancing, wearing a face mask and washing/sanitising your hands.  Thank you for your patience.

Covid-19 vaccine priority schedule when vaccine is available:
Under the Government advice, the vaccines would be rolled out in the following order:

Older adults resident in a care home and care home workers (organised by Sussex Community Foundation Trust)
all those 80 years of age and over and health and social care workers
all those 75 years of age and over
all those 70 years of age and over
all those 65 years of age and over
high-risk adults under 65 years of age
moderate-risk adults under 65 years of age
all those 60 years of age and over
all those 55 years of age and over
all those 50 years of age and over
rest of the population (priority to be determined)

As per latest government advice, all 2nd Covid vaccines are being postponed until 12 weeks after the first vaccine.  We will be in touch with patients to book nearer the time.

Coronavirus - COVID-19 – Patient information:

Please do not come to the practice if you are suffering from a cold, cough and/or fever unless you have been advised to by one of our doctors.

If you believe you may have Coronavirus – you should get a test done as soon as possible. You need to get the test done in the first 5 days of having symptoms.   You can use the following website to arrange a test:

Please use the following link for advice regarding self-isolation and treatment if you have Coronavirus or symptoms of Coronavirus:

Face-coverings: Please use the following link to access government advice regarding face-coverings, including information for patients who feel they may be exempt:


We are working hard to ensure the safety and wellbeing of our patients and staff.   We are introducing some changes to the way we work in order to ensure that our vulnerable and unwell patients receive the essential care they need. 

Please ring us for advice if you have a medical condition which you are worried about.  If you have an emergency i.e. chest pain or acute abdominal pain,  A&E and the Royal Alex Children's Hospital are operating and seeing emergencies.  Please do not leave any urgent medical condition untreated - a clinician will be able to assess you by phone and then decide the best plan of treatment with you.

We are reducing non-essential reasons for anyone physically visiting the practice.   Requests for appointments will be triaged by a doctor or paramedic. Anything that can be dealt with over the phone will be.  Our nurses and doctors can also conduct a video consultation with you if they feel this would be beneficial.  However, if the clinician believes you should be seen, you will be offered a face-to-face appointment, and in line with government advice it is now compulsory for patients to wear facial coverings whilst in the surgery. We regret that we are unable to provide masks for our patients due to insufficient supplies.

If you have a temperature or a cough, you may be asked to attend another site for review.

Please do ring us for advice if you have a medical condition that you are worried about.  

GP Appointments: We are booking telephone appointments with each GP and we are using video consultations too where necessary.   You may receive a text message from your GP with medication instructions or other advice.   The GP will tell you if they feel you need to be seen face to face and will arrange this appointment with you.   You will have full access to your GP when necessary and in a way they deem is appropriate and safe.

Nurse Appointments:   Nurses will continue to see patients where clinically necessary.  They may phone you first to discuss your appointment.   Please do not attend the surgery if you are feeling unwell with a cold, cough and or fever (temperature). 

Over the coming weeks, our nurses will contact patients who need a chronic disease review and will conduct these over the phone.  They will advise you if you need to come in for a blood test.  Routine cervical smear tests are also important and are being booked in as normal.

Our nurses will still doing blood tests, dressings and other essential vaccinations.

Prescription requests: During this period we will allow patients to phone for a prescription,   however, our telephones are exceptionally busy and we are anticipating a loss of staff due to self-isolation restrictions.  Therefore, we would ask if you could please sign up for Patient Access via our website so that you can order your prescriptions online.  You will be able to choose which Pharmacy you would like your prescription to go to.

You can also email

Telephone Queries:

Our telephone lines are exceptionally busy at the moment and understandably we are receiving a lot of queries regarding Coronavirus.  We would ask that you please access the NHS website for information and advice regarding Coronavirus before you ring the practice. 

The COVID-19 situation is likely to change regularly and up to date information can be found on the NHS website

Stay at home advice:

Guidance for employees who need to self-isolate:


Do I need a sick note? Government guidance is here You can obtain an Isolation note from

We are grateful for your patience and understanding whilst we cope with this unprecedented situation.  The Practice is under extreme pressure but working hard to do our very best to look after your health and wellbeing. 

Newtons Practice is an established medical centre with eleven doctors serving nearly 13,000 patients in the Haywards Heath area. Centrally located in the town, the surgery provides the highest quality healthcare.

If you have moved to Haywards Heath and need to register with a GP, please ask at reception for a registration form or complete the online form via the 'New Patients' tab.  We will require two forms of ID when you register, including photo ID and current proof of address, such as a utility bill or bank statement.

Our Practice opening times are 8.00am to 6.30pm Monday to Friday. 

We also have GP appointments and Nurse appointments available on a Saturday morning at our Network Group Practice in Haywards Heath.

As well as routine surgeries, the doctors and Practice Nurses provide a range of medical services and clinics which include Diabetes, Asthma, COPD, Gynae including contraceptive advice, Minor Surgery, Smoking Cessation, NHS Health Checks and many more.  

We also have three Paramedic Practitioners who hold a daily 'Urgent Care Clinic' who will help you if you are unwell and need treatment or advice. 

The Paramedics will refer you on to see a GP if necessary.  

Our phone lines will now be closed between 1pm - 2pm for administrative purposes, if you need urgent advice from a doctor during this period, please ring the surgery for details of the emergency mobile telephone number.

Please note any emergencies should be called through before 6pm as our phone lines go over at this time. You'll be triaged and be able to speak to the 'Duty Doctor' as they are the only on call emergency doctor available. (Appointments and routine enquiries cannot be dealt with during this time).


WHEN WE ARE CLOSED: Should you need the services of a GP when we are closed please contact our out of hours provider via telephone number 111. They will advise you as to which is the most appropriate service for your immediate needs. If you need to be seen by a doctor, they will transfer your call to 'IC24', an out of hours GP service.

Your call will be triaged and if appropriate they will ask you to come into their base at the Princess Royal Hospital in Haywards Heath. They will also contact us with details of your telephone call or visit when we re-open so your medical records will be kept up to date.  

Please make sure you give us your up to date mobile phone number and notify us if you are happy for a message to be left should you not answer.


 There is access for disabled patients from the car park. All the consulting rooms are on one level. Please allow plenty of time for parking as it is often full and

spaces are very limited.  There is a public car park next door if the Health Centre car park is full.


(Site updated 04/03/2021)

Contact Details

Newtons Practice

Contact Telephone

01444 412280
01444 412280
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