Back in Control. Self refer for back care.
The BSUH Trust Back in Control programme (BIC) provides education, support and instruction to patients with long term back/neck pain. It is a six session course at the Princess Royal Hospital, on Thursday mornings, 10 am to noon, which provides patients with tips and skills to better manage their back or neck pain. Up until now it has been necessary for patients to be referred to the course by their GP, physiotherapist or other health professional. The Princess Royal are now looking to patients being able to self refer, thus speeding up the process, and avoiding taking up GP practice time.
Please visit www.sussexmskpartnershipcentral.co.uk/Pain Management/Back in Control (BiC) leaflet or speak to your local physiotherapy service at the Princess Royal 01444 448664 for more information on course times and locations.
Evening and weekend access to GP appointments - Improved Access
Patients registered with a GP in Horsham and Mid Sussex/East Surrey can now access evening and weekend GP appointments.
Patients can book evening and weekend appointments at one of our primary care hubs in the local area.
The service was designed by NHS Horsham and Mid Sussex CCG/NHS East Surrey CCG, working in partnership with local patients and clinicians. The hubs are run by Alliance for Better Care Ltd, the local GP Federation.
How to book into the hubs
The GP hubs offer both routine and urgent appointments which can be booked through the patient’s own GP practice in the normal way, during normal opening hours.
Clinicians working at the hubs will be able to access a patient’s medical records with your agreement. Patients will be asked before any information is shared and can decline if they wish.
Your help to design this new service
In preparation for this additional, improved access to GP care we sought the views and experiences of local patients and the public through a survey. The results can be found here
If you require urgent medical attention when the practice is closed please dial 111
The doctor on call may ask you to attend a designated treatment centre which is often at the Princess Royal Hospital or they may visit you at home if they deem this to be more appropriate. Medical advice may also be given to you by a doctor or triage nurse over the phone. You can also contact your local pharmacy for advice.
Please let Susan Read our Care Coordinator know if you look after someone so we can ensure our Carers Register is kept up to date. Susan has a wealth of knowledge relating to local services that are available to you and the person you are caring for. Please contact her by phoning the practice on 01444 412280 to arrange an appointment.
Patient Participation Group
We want to hear your views about the practice, what works, what doesn’t and how we might improve services to you. We are looking to involve as many patients in the group as possible, on a voluntary basis, so that we can shape and develop the services that we deliver to you, to make sure we offer you the services that you would expect and require.
Your contribution would be valued and appreciated in helping us to help you, so we can give you the best quality health care. If you feel we do things well, we would like to know, so we can continue the good work! The group is always looking for new members to join, it is very informal and friendly. Please refer to the Patient Participation Group page for more information or contact Karen Ray at the practice.
On Line Access for Patients
Access to your repeat medications is available on line. Please be aware that all users of this service have to have obtained a unique pin number to use this on line service by completing an application form and showing photo ID (Driving licence or Passport) at the reception desk. The reception team will then give you your unique personal pin number so you can order on line prescriptions, make appointments and cancel them. In time you will also be able to access your test results and your medical records should you wish to. You can also install an app on your smart phone if you find this more convenient. If you are registered and wish to use this service then please visit the appointments page and click on the appointments on line tab.
Physiotherapy - Self Referral
Patients can self refer to the Physiotherapy Department at the Princess Royal and do not need to be seen by a doctor first. This is a pilot scheme that is not available to all practices in Mid Sussex and the feedback from patients has been that it is easy to self refer. It will also speed up the process as patients do not need to obtain an appointment with a doctor at the practice before referring themselves. To use this service please go to the 'Our Services tab' for further details or speak to a member of reception staff when you come into the practice, as they will be able to give you details of this service. https://sussexmskpartnershipcentral.co.uk/self-referral/
Evening and Weekend access to GP appointments
GP appointments are now available during the weekend and evening and at the weekend for people registered with a GP in Horsham and Mid Sussex.
This means that routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need.
NHS Horsham and Mid Sussex CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.
How to book an evening or weekend appointment at the hub.
Appointments can be booked through your own GP practice in the normal way, during normal opening hours.
Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before and information is shared and can decline if you wish.
Your help to design this new service
In preparation for this additional, improved access to GP care, we sought the views and experiences of local patients and the public through a survey. The results can be found here: